Build the maintenance checks into ownership.
Haier’s manual recommends an annual fan check for dust and professional evaporator cleaning every two years. It recommends checking the magnesium anode every five years and replacing it if required; that work is for a qualified plumbing tradesperson. These are manufacturer maintenance recommendations, not a Hot Water Now prepaid service plan or a promise that every part lasts to a set age.
The manual also specifies relief-valve checks and keeping drains clear. Ask for the safe homeowner checks to be demonstrated at handover; hot discharge can scald, and cover removal or internal work is not a DIY task. If a valve runs continuously or you cannot safely perform a check, contact a qualified person rather than plugging the outlet.
Keep the model and serial details, invoice, commissioning information, operating guide and service records. Haier’s product page distinguishes cylinder-only cover from parts-and-labour cover and gives different commercial terms. Confirm the current NZ terms, water-quality conditions and installation responsibilities before purchase; do not treat the longest headline period as whole-system cover.
For a fault, note the exact displayed code, operating mode and when the problem started. Tell us whether it followed a change in demand or schedule. Read the safe pre-call checklist; do not open the unit or change installer settings to diagnose it.